Help Center

How can we help you?

Have questions about logging, caregiver sync, or managing your subscription? We are here to help!

Need direct assistance?

Our team is happy to help you with any issue or feedback. Send us an email and we will get back to you within 24–48 hours.

✉️ Email Support

Frequently Asked Questions

How do I invite a partner or caregiver to my baby's profile?

Go to the Profile tab in the app, tap Household & Caregivers, and select Invite Caregiver. Share the unique 6-character code with your partner, nanny, or family member. Once they enter the code on their device, all logs will sync automatically in real time!

How do I restore my CuddleDiary Premium subscription?

If you reinstalled the app or switched to a new iPhone, open CuddleDiary, navigate to Settings → Premium Subscription, and tap Restore Purchases. Your active subscription will be automatically restored via your Apple ID.

How do I switch between Metric and Imperial units?

You can easily switch units for volume (oz / ml), weight (lbs / kg), and length (inches / cm). Go to Settings → Unit Preferences and select your preferred measurement system.

How do I add widgets to my iPhone Lock Screen or Home Screen?

Touch and hold an empty area on your Home Screen until the apps jiggle. Tap the + button in the top left corner, search for CuddleDiary, select your favorite widget size, and tap Add Widget.

Is my baby's data private and secure?

Yes. All baby data is stored securely with end-to-end cloud protection powered by Google Firebase infrastructure. Only members authorized with your household invite code can access your baby's logs.

How can I request account or data deletion?

You have full control over your data. To delete your account and all associated baby records, navigate to Profile → Account Settings and select Delete Account. You can also contact us at support@cuddlediary.com to request full data erasure.